Warranty Policies
What do the warranties cover?
Our warranties cover only nonhuman based defects in material or workmanship in U-Reach Data Solutions, Inc. products. Only U-Reach Data Solutions, Inc. clients who purchase products directly from U-Reach Data Solutions, Inc. may obtain coverage under our limited warranties. All warranties are restricted and defined per the market region in which the product was purchased. Extended warranties only cover machines, not include any parts and accessories.
What is not covered under the warranties?
U-Reach Data Solutions Inc. Product Warranty
The manufacturer provides a basic one-year parts and labor warranty for all duplicators and machines. Adapters provide 6 months warranty. Cables, sockets, and other consumable items provide 3 months warranty. An extended warranty may be purchased, but only applies to duplicators and machines. Telephone and email support is available for the life of the product as defined by the manufacturer.
1. If the system has an expired warranty
(a) If you want to proceed with repair(s), please ship the device back and note "expired warranty" on the RMA form. Customer is responsible for the cost of repairs, if the customer does not wish to proceed with the repairs, the device will be shipped back, at which time an inspection fee will be applied.
(b) If you don’t wish the product to be maintained or don’t want to pay the shipping fee, please do not send back expired warranty products.
(c) Maintenance Fees
-General Inspection: $40.00 USD
-Repair parts and labor fees: Quoted by U-Reach Data Solutions, Inc. RMA department
2. If the system is within warranty
(a) Fill out an RMA request form, in detail, for the faulty product. Fax or e-mail the RMA request form to U-Reach Data Solutions Inc. (e-mail techsupport@ureach-usa.com). Proof of the original invoiced purchase date is required for warranty service.
(b) Your invoiced purchase(s) must be through U-Reach Data Solutions Inc., our authorized resellers, or distributors for the warranty to be valid.
(c) If U-Reach Data Solutions, Inc. finds the returned product is not defective, an invoice will be issued to the customer for shipping and inspection fees.
3. If the product is returned without a serial number, the S/N sticker is damaged, or the S/N is inconsistent with the product, the product warranty will be deemed as void. Please see warranty policy in point (1a).
4. If the product is still within the warranty period, but is damaged by misuse, abuse, accidents, or inappropriate handling and installation, the warranty will be rendered nullified and the customer will incur the repair costs.
5. Prior to shipping your RMA, please pack your product extremely well to avoid any damage during shipping. We highly recommend you use the original shipping box. If the product is damaged because of improper packing, U-Reach Data Solutions, Inc. will not be held responsible for the warranty service as the product warranty will be deemed void. Please see warranty policy in above point (1a).
6. The customer is responsible for shipping the product back for RMA. We will take care of shipping the repaired or replaced product back to the customer.
For further service inquiry, please contact your direct sales window or email info@ureach-usa.com
Steps to Process Returns/Exchanges/Warranty Repairs?
- Request an RMA number by filling out the support form
Or contact us for more information:
E-mail: info@ureach-usa.com
Telephone: 909-628-7030
- Ship the package back to U-Reach Data Solutions Inc. and please make sure the authorized RMA number is displayed on the shipping label of all boxes returned. A copy of the invoice and the signed RMA form must be included in the returned package.
- Returns or exchanges will not be accepted without an authorized RMA number. Any merchandise returned without an authorized RMA number will be refused and returned at the customer's own expense.
- Returns and exchanges are only valid for 14 days, starting from the invoice date and will be subject to a mandatory 15% restocking fee and deduction of the initial shipping fees (even with free shipping promotions). All exchanges will be sent to original address only. All accessories, drives, and customized special orders (e.g. 100 or more port flash duplicators) are non-refundable.
- Depending on the nature of the problem, the RMA process can take upwards of 2 weeks. The customer will be informed If the process takes longer. U-Reach will do everything it can to make the RMA proceed as quickly as possible. However, they may be limited by part availability.